As we navigate this unprecedented and challenging period that is the COVID-19 pandemic, here at Whistlefish our employees health is of the utmost importance to us and as such we have been following the government guidelines and ensuring all employees who can stay at home are. 

For this reason we have taken the decision to reduce the amount of staff working at our Head Office to the absolute minimum. As part of this decision, we have now decided to close the framing factory within our Head Office, ensuring our talented team of framers can stay at home and not travel into work. 

We have also reduced the number of staff who are picking and packing our orders to the absolute minimum this week, ensuring that those who are still here have the necessary amount of social distancing to remain safe whilst they are picking, packing and dispatching your orders. 

Our customer service team has been stood down and whilst we are going to be answering your calls and responding to emails where we can, if you have a query, please bear with us as we work to ensure only staff essential to the business are here.

All this means that if you have ordered with us or are about to order with us, we ask that you please lend us your patience as we put in place the below delivery guidelines for our range of products.

  • Prints, Framed Prints & Canvas orders will not be available for delivery until we are able to reopen the framing factory. This means that for as long as the government lockdown continues, we will not be able to give you a dispatch date. We will of course get your order out to you as soon as we can but please be aware, this could be a period of months before we are in a position to safely restart work in the factory. 
  • Orders of cards, wrap and gifts will continue to be dispatched but we can no longer guarantee a turn around time for delivery. We are working through them, safely and responsibly as we all help each other through this unbelievably challenging time. 

Our products are hermetically sealed, totally safe and we have reinforced our strict hygiene measures to ensure safe delivery to your doorstep

Thank you all for your patience and understanding. We are all in this together ❤️

 

Delivery Costs

Cards, Wrap & Gifts - £0.00 to £24.99 - £3.50 Delivery

Cards, Wrap & Gifts - £25.00 & Above - Free Delivery

Framed Prints & Canvas - £0.00 to £149.99 - £9.95 Delivery

Framed Prints & Canvas - £150.00 & Above - Free Delivery