Frequently Asked Questions

It depends on where you are. Orders processed here will take 2-4 business days to arrive. Overseas deliveries can take anywhere from 3 - 5 days. Delivery details will be provided in your confirmation email.

We are pleased to offer limited international shipping to Germany, France, Ireland, Austria, Cyprus, Malta, the Netherlands, and Portugal for select products. Please note that availability may vary, and not all items can be shipped to these destinations at this time. We appreciate your understanding and continued support.

We currently offer an Express Delivery option for £4.95. If you place your order before 1pm, Monday to Friday, it will usually arrive the next day. Orders placed after 1pm on Friday are delivered on Saturday, while anything placed from Friday afternoon to Sunday lunchtime will arrive on Tuesday.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

On Free Gift Offer weekends, you can buy:

• 1 Large Item - Large items include Gift Tins, Christmas Crackers, Card Gift Boxes
• 3 Small Jute Bags
• 3 Magnetic Keepsake Boxes

Please note: there is a limit of4items combined across these categories per order.

At other times, you can buy up to:

• 2 Large Items. Large items include Gift Tins, Christmas Crackers, Card Gift Boxes
• 3 Small Jute Bags
• 3 Magnetic Keepsake Boxes

Please note: there is a limit of4items combined across these categories per order.

Some of our promotions exclude certain types of artwork. These are:

• James Bartholomew
• Hettie Pittman
• Valeria Mravyan
• Print Your Own Canvas
• Originals

These exclusions help us honour the commitments we make to our artists and protect the value of both their work and our unique pieces.

Certain items will not be counted towards your basket total when qualifying for a promotion. These are:

• Gift Cards
• Tree Donations
• Stamps

If these are in your basket, they won’t contribute to the spend threshold needed to trigger the offer, but other eligible products in your basket will still count.