Frequently Asked Questions
Got a question? Our FAQs cover everything from ordering and delivery to payment and returns—find the answers you need here.
shipping
Due to ongoing logistics issues we are not currently able to ship any products outside of the Mainland United Kingdom. We are working hard with our logistics partners to resolve this situation, however for the time being we are not able to provide this service. Thank you for your patience and understanding in this matter.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
PRODUCTS
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
